Ideas on structuring your cloud HCM support model

In this podcast the team talk about how support models differ for SuccessFactors and cloud compared to on-premise. Is there an ideal support model? How do roles and responsibilities change for HR, IT and Finance? How does a company’s relationship with consulting partners and outsourcing firms change? Join Steve Bogner, Amy Grubb, Sharon Newton, Sven Ringling, Martin Gillet and Luke Marson as we discuss this and more - including our new listener feedback contest!

LinkedIn SoundcloudRSS

25 users have voted.

There are 4 Comments

I am very interested to know about HCM/SAP and how it is improving methods, strategies and knowledge as well different fields at companies.

21 users have voted.

Hi Alexander -

Thanks for your comment. One of he best ways to get that sort of information is to network with other customers. Join ASUG and network with customers there, or try attending SuccessConnect conferences. Those are two of the best ways to learn from other customers.

22 users have voted.

what is the future of SAP HCM. on-premise HCM will be support till by SAP AG in 2025.

15 users have voted.

Hi Abdul - on-premise is supported through 2025 as you mention; after that, we don't know. SAP typically announces any extensions of maintenance well in advance of the deadline so that companies can make plans. And SAP has said in various conferences and forums that they will not force customers to move from on-premise, though I would expect there would be a cost to maintaining support in those cases.

17 users have voted.

Add new comment

Meet the Podcast Team

Steve Bogner

Steve is Managing Partner at Insight Consulting Partners and has worked with SAP HR/Payroll since 1993. Focusing on core-HR and HRIS Project Management he has worked with all sizes and types of companies. In addition to being a founding member of the advisory board and contributing author at the HR Expert newsletter from SAP Insider he also presents at SAP conferences around the world and is an SAP Mentor. Steve blogs at and can be found on Twitter at SteveBogner.

Martin Gillet

Martin is an SAP-certified HR consultant and SAP Mentor who works freelance on international projects. He graduated with honors in Human Resources Management from Belgian Haute Ecole Namuroise Catholique (HENaC). Martin has worked with SAP HR since 1998, with special expertise including XSS, LSO, E-Recruiting, CATS, Reporting, Authorizations, and SAP NetWeaver Portal. He has written two books on SAP HR: Integrating CATS, and Configuring and Customizing Employee and Manager Self-Services in SAP ERP HCM. You can find Martin on Twitter at MGillet.

Amy Grubb

Amy is CEO of Cloud Consulting Partners, Inc., a full service HCM consultancy specializing in SuccessFactors. Amy has nearly 20 years consulting with companies globally with HR solutions, specifically LMS, Recruiting and Talent Management. Amy has implemented SuccessFactors solutions since 2007 and SAP HCM solutions since 2005. Amy is an author of SuccessFactors for SAP ERP HCM and is currently writing a book on SuccessFactors Recruiting and Onboarding. Amy holds three SuccessFactors certifications and is a frequent speaker at industry conferences. She has implemented hundreds of SuccessFactors modules in her nearly 10 years in the field and specializes in helping live customers achieve greater value out of their systems and processes. Amy’s love of speaking about all things SuccessFactors is well-known and she can found on Twitter @AmyGrubb91.

Mark Ingram

Mark has over fifteen years of SAP HR experience, and has worked with SAP E-Recruiting since 2002. Before starting Ingram Talent in 2006, Mark was the Product Manager at SAP responsible for SAP E-Recruiting. Responsibilities included the entire product lifecycle from product definition, through product rollout, marketing, and training. Mark is a regular speaker at SAP conferences, has authored several articles on SAP E-Recruiting, and was a co-author of the HR-XML Consortium's Staffing Exchange Protocol. He can be found on Twitter at @IngramTalent


LukeMarson_0.jpgLuke Marson

Luke is CEO Americas, Principal Architect, and part of the Executive Management Team at iXerv, a global SAP SuccessFactors implementation partner. Luke is an author, blogger, speaker, technologist, strategist, and SAP Mentor Alumni with a focus on end-to-end Human Capital Management strategy, advisory, assessments, roadmaps, transformation, optimization, and implementation services for large, global enterprise customers. He has worked with over 40 customers across various industries in North America, Europe, the Middle East, and Asia. Luke works closely with SAP and SuccessFactors on various market and product development initiatives. He is co-author of the SAP Press books Talent Management with SAP ERP HCM, SuccessFactors for SAP ERP HCM and SAP SuccessFactors Employee Central. He is a regular blogger on SCN as well as his own website, and can be found on Twitter at @lukemarson.

Sharon Newton

Sharon is CEO of hyperCision Inc., an SAP and SuccessFactors Services Partner, where she focuses on strategy, delivery, marketing, team culture and customer happiness, and a Partner at HCLabs, a Learning Technology company.  Sharon is also an SAP Mentor, the SAP Learning Solution Influence-Council Co-chair for SAP’s Americas User Group (ASUG), co-author of SAP Enterprise Learning, an involved parent to a fabulous pair of tweens, an avid reader, traveler and cook, and a Girl Scout Troop Co-Leader.  In business, Sharon has a passion for the topics of Learning & Development, Compliance, Cloud Strategy, Entrepreneurship, and Women in Technology. She has focused on delivering strategic HCM change to organizations for over 20 years and has been involved with delivering SAP’s HCM solutions since 1996.  You can find Sharon on Twitter at @SharonNewton.

Sven Ringling

Sven is co-founder of iProCon GmbH and Director of its London subsidiary iSolcon Ltd. In HRIS and SAP HCM in particular, he provides consultancy for design and delivery with his excellent team. His passion: linking HRIS to business benefits and making HR technology work through proper change management, particularly in international rollouts. Sven is on Twitter at svenringling. Sven started his career in 1996 as an SAP HR consultant at IDS Scheer in Germany. He then started iProCon GmbH in Hanover as a consultancy for SAP HCM and business process reengineering. His books and articles published in German, English, and Chinese cover SAP HCM, innovation culture, talent management, M&A, and the design of people management processes.

Jarret Pazahanick

Jarret Pazahanick is an SAP Mentor and HCM Certified Consultant who has specialized in SAP Human Capital Management (HCM) since 1998. He is a subject matter expert in US Payroll and the Employee Interaction Center (EIC) and Managing Partner of EIC Experts. Over the past 13 years, Jarret has completed 18 high profile, full life cycle SAP HCM implementations for global Fortune 1000 companies. He is SAP HCM certified, ASAP certified, a HR Expert authorASUG News author and you can find him on Twitter at SAP_Jarret.

Brandon Toombs

Brandon has worked on the edge of SAP HR for 12+ years in PA, OM, Benefits, ESS, MSS, Talent Management and E-Recruiting, very frequently working with emerging solutions in ramp-up. His clients include airlines, retail, manufacturing, oil and gas, financial services, and public sector among others. Brandon has held many project roles - change management, project management, trainer, functional analysis, and a developer. He brings a unique blend of business, functional and technical expertise. He has presented at numerous conferences and is currently co-authoring a book on HCM Processes and Forms. Brandon is a passionate believer in the potential of Human Capital processes and technology to supercharge performance of organizations. He can be found on Twitter at BrandonToombs.